Refund policy

Our Commitment: We know you will love our products as much as we do., and we stand by our commitment to 100% customer satisfaction.  We stand firm in our promise: if something is wrong, we will fix it-unwavering and resolute.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

To start a return,  PLEASE DO NOT SEND ANY ITEM BACK BEFORE YOU HAVE AN AUTHORIZATION CODE.  We need to understand the challenge so we can fix it- so, unauthorized returns will not be accepted. 

Click here to start return or exchange process. 

https://shopify.com/73352118583/account

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Again, Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@speciologie.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.